Streamlining Maintenance Operations with Click Maint CMMS

Company Size: 450 Employees

Industry: Manufacturing - Furniture

Location: Kenya

Number of users: 17

Using Click Maint since:  June, 2025

Executive Summary

MoKo Home + Living, a leading Kenyan furniture manufacturer, transformed its maintenance operations by adopting Click Maint CMMS. Facing inefficiencies from manual systems and a restrictive legacy platform, MoKo needed a cost-effective, mobile-friendly solution to streamline preventive maintenance, improve compliance, and reduce costs. Click Maint delivered on all fronts—offering intuitive navigation, QR-based work order requests, and real-time mobile access. The result was better workflow organization, a higher rate of on-time task completion, and measurable cost savings across the company’s maintenance operations.

Company Overview

MoKo Home + Living is a Kenyan furniture and home furnishings company committed to designing, manufacturing, and selling high-quality, affordable home goods such as mattresses, sofas, beds, and related furnishings. Headquartered in Nairobi, Kenya, the company began in 2014 as Watervale Investments, initially focusing on supplying raw materials to local furniture manufacturers. In 2017, it expanded into consumer products, launching the MoKo Home + Living brand to bring durable, comfortable, and well-crafted furniture directly to households across Kenya.

MoKo’s mission centers on improving the quality of life in Kenyan homes by making well-made furniture accessible and affordable. Through local production, job creation, and flexible payment options, the company empowers more families to enjoy comfortable, functional living spaces. Its vertically integrated model supports in-house design, manufacturing, and distribution, enabling greater quality control, efficiency, and cost effectiveness. With a strong commitment to community impact and operational excellence, MoKo continues to establish itself as one of Kenya’s most trusted home and lifestyle brands.

Maintenance Challenges

Before adopting a CMMS, MoKo Home + Living’s maintenance team relied on spreadsheets and manual logs to manage work orders and track asset history for production machines, vehicles, and facility equipment. This paper-based process made it difficult to monitor maintenance trends, schedule preventive tasks, or access historical data efficiently. Records were often incomplete, and storage files quickly grew into bulky archives that few had time to search through. Without structured data collection, the team struggled to identify recurring equipment issues or analyze performance trends across assets.

Transitioning to a CMMS marked a step forward in organization and visibility. The system provided a more structured workflow for the 14 technicians and 3 administrative users, improving accountability and record-keeping. However, it also introduced new challenges. The platform was restricted to web-only access, while mobile functionality required additional paid licenses. Because many of MoKo’s technicians operate on the production floor or in the field, this limitation significantly hindered adoption and added costs. Similarly, inventory management features—crucial for tracking spare parts and materials—were locked behind a separate paid module, limiting scalability. These constraints prevented the team from fully realizing the operational efficiencies that a modern, flexible CMMS should deliver.

Click Maint Solution

After evaluating several CMMS platforms, MoKo Home + Living selected Click Maint for its user-friendly interface, cost efficiency, and robust feature set that aligned with the team’s operational requirements. The platform provided the right balance between functionality and affordability, enabling the maintenance department to streamline processes without the constraints or additional costs experienced with the previous system.

Several features have proven particularly impactful. The time tracking toggle allows technicians to easily log and monitor the duration of maintenance tasks, improving visibility into workload and performance. The ability to scan QR codes to submit work order requests without requiring a login has simplified communication, making it easier for staff across departments to report issues in real time. Additionally, Click Maint’s feature request system gives the team a voice in future product enhancements, while mobile app access ensures technicians can manage work orders and updates directly from the production floor—removing previous accessibility barriers.

Implementation was efficient and well-supported. MoKo conducted in-house training sessions leveraging its prior CMMS experience, complemented by scheduled onboarding meetings with the Click Maint onboarding team. This collaborative approach allowed the system to be configured around MoKo’s existing workflows, ensuring a smooth transition and quick adoption across the maintenance team.

Outcomes and Benefits

Since implementing Click Maint, MoKo Home + Living has achieved significant improvements in maintenance efficiency, compliance, and overall cost control. The most immediate benefit was cost savings, as the platform offered a more affordable and scalable solution compared to previous CMMS options. By eliminating additional licensing costs for mobile access and inventory tracking, the maintenance department was able to deploy a fully functional system without exceeding its budget.

Click Maint has also improved workflow efficiency and compliance. With mobile accessibility, technicians can now complete work orders and update records directly from the floor or field, removing the need to return to a desktop station. This has led to faster task completion, more accurate data entry, and a higher percentage of work orders being closed on time.

The team has also experienced greater organization and visibility across maintenance activities. The intuitive interface and ease of use have enabled seamless tracking of inventory and maintenance tasks, reducing downtime and improving accountability. As a result, MoKo’s maintenance operations are now more streamlined, data-driven, and responsive—empowering the team to focus on proactive maintenance and continuous improvement.