Transforming Maintenance Operations with Click Maint CMMS

Company Size: 250 Employees

Industry: Manufacturing - Plastics and Molding

Location: Woodbridge, Ontario, Canada & Morgantown, Kentucky, USA

Number of users: 35

Using Click Maint since:  November 2024

Company Overview

Gracious Living is a Canadian manufacturer and supplier specializing in resin-based consumer and home comfort products. Headquartered in Vaughan, Ontario, the company has been serving North American markets for over four decades with a wide range of plastic molded goods, including resin furniture, outdoor storage solutions, ventilated shelving, and accessories designed for durability and functionality.

The company operates with a vertically integrated structure, overseeing product design, manufacturing, packaging, and distribution. This approach ensures quality control across every stage while supporting efficient logistics to meet customer demand. In addition to its Canadian operations, Gracious Living has expanded its manufacturing capacity in the United States with a large injection-molding facility in Morgantown, Kentucky. This allows the company to scale production, serve customers more quickly, and reduce supply chain complexity.

With a reputation for innovation and operational reliability, Gracious Living’s teams are committed to producing durable, easy-to-maintain solutions that support both residential and commercial needs. For facility and maintenance managers, the company’s consistent investment in modern manufacturing processes and sustainable practices translates into reliable product availability, reduced downtime, and long-term value in the assets they manage.

 

Maintenance Challenges

Before adopting Click Maint, Gracious Living faced significant obstacles with its maintenance management. The team relied on eMaint, an outdated system that was intended to be online and app-based but proved far too cumbersome to navigate and use effectively. Instead of streamlining operations, it forced the team to resort to printing every work order and manually handing them to staff, creating delays and inefficiencies.

Preventive maintenance was not consistently followed. Despite having a full-time maintenance planner, much of their time was consumed by simply trying to manage the system. Work orders and PMs were still handled on paper, meaning technicians had no easy way to review tasks or access important documentation. Breakdowns were tracked in log books that were often incomplete, making troubleshooting time-consuming and inconsistent.

Inventory management was another challenge. With no digital tracking in place, duplicate orders were common, and supplies were often overstocked or split across multiple locations. This lack of visibility extended to critical consumables such as oil, where usage was not monitored, preventing the team from identifying machines with abnormal consumption. Supplier management also lacked structure, relying on a business card holder as the main source of contact information.

Impact on Operations, Productivity, and Costs

The inefficiencies of the old system directly impacted both productivity and costs. Without access to work order history, troubleshooting became time-consuming, often requiring technicians to repeat efforts already solved in the past. Log books were incomplete, making it difficult to track breakdowns or monitor performance. Preventive maintenance updates fell behind, leading to avoidable equipment issues. Duplicated inventory orders tied up capital and left the company overstocked with parts that may never be used, while unmanaged oil usage increased costs and masked underlying machine problems. In addition, the inability to track employee productivity, equipment downtime, and historical data meant time was wasted on repeat issues, further reducing efficiency.

Click Maint Solution

When evaluating CMMS software, Gracious Living reviewed several different packages before ultimately selecting Click Maint. The deciding factor was ease of use—Click Maint appeared to be the most user-friendly option, and it has proven to be exactly that. Its consistent interface design means every page is structured similarly, allowing staff to quickly navigate the system with just a few clicks. This simplicity made onboarding easy, even for team members with limited computer experience, and ensured the focus stayed on maintaining equipment rather than wrestling with software.

Key features have had a significant impact on day-to-day operations. The ability to easily review work orders and access equipment drawings has streamlined troubleshooting and improved communication among staff. While the inventory module is not yet fully implemented, the team already sees substantial potential in using it to prevent duplicate orders and gain better visibility into parts availability.

The implementation process exceeded expectations. Gracious Living was able to demo the system ahead of rollout, and with ongoing weekly and biweekly support meetings, the team felt fully prepared. Implementation moved so smoothly that the company went live earlier than planned, and adoption across the maintenance team was seamless. This strong start set the stage for lasting improvements in efficiency and organization.

Outcomes and Benefits

Since adopting Click Maint, Gracious Living has seen major improvements across its maintenance operations. Preventive maintenance is now fully organized and consistently followed, giving the team greater structure and visibility into upcoming tasks. Workflows are more efficient, downtime has been reduced, and roles are clearly assigned to ensure accountability. The ability to manage and track inventory is helping reduce duplicate purchases and improve cost control, while better organization overall has eliminated the need for a full-time maintenance planner, freeing up resources for daily checks and higher-value activities.

The results have been measurable. Oil usage has decreased by 20% thanks to the ability to track consumption and identify machines with leaks or excessive usage. Preventive maintenance tasks are completed on schedule, and any overdue work is now flagged and followed up on quickly, preventing issues from being overlooked. The team also benefits from quick access to past work orders, which has significantly reduced troubleshooting time on recurring issues.

Beyond immediate efficiencies, Gracious Living has been able to scale its success. The company began with one facility and, within a year, is rolling Click Maint out to a second building—demonstrating the system’s value, adaptability, and impact across the organization.