Boosting Facility Uptime at Smyrna First Baptist Church with Click Maint

Company Size: >100 Employees

Industry: Religious Institution / Non-profit

Location: Smyrna, Georgia, United States

Number of users: 2 Users + Requesters

Using Click Maint since: October 2025

Executive Summary

Smyrna First Baptist Church sought to modernize its facility maintenance operations after years of relying on a reactive, “run-to-failure” approach that offered little visibility, planning ability, or cost control. The church struggled with extended downtime, inconsistent maintenance practices, and rising repair expenses due to its lack of a centralized system. After adopting Click Maint, the organization transitioned to a structured preventive maintenance program that has significantly improved organization, workflow efficiency, and accountability. With over 90% of work orders now completed on time and a fully functional CMMS in place, the church has strengthened its ability to manage assets throughout their entire lifecycle and support the ongoing needs of its congregation and ministries.

Company Overview

Smyrna First Baptist Church is a community-centered organization dedicated to worship, teaching, fellowship, and outreach. Its facilities serve as a central hub for weekly services, ministry programs, educational classes, and events. With spaces used daily by congregants and visitors, properly maintaining the church campus is critical to ensuring safe, reliable, and comfortable environments that support its mission and activities. The facility team plays an essential role in keeping operations running smoothly.

Maintenance Challenges

Prior to implementing Click Maint, Smyrna First Baptist Church operated under a deferred maintenance model, addressing issues only after they escalated into equipment failures or urgent repairs. This reactive structure meant that maintenance tasks were not scheduled, tracked, or documented in any meaningful way. Without a computerized system, the team lacked visibility into asset histories, parts used, labor time, and upcoming service needs.

The consequences of this reactive posture were significant. Unexpected equipment breakdowns often resulted in extended downtime, sometimes impacting services, ministries, and events. The church found that waiting for equipment to fail before servicing it dramatically increased repair costs, often costing up to 4 times as much as performing routine preventive maintenance. Additionally, because no centralized information existed, it was difficult to establish consistent processes, hold staff accountable, or make informed decisions about budgeting and long-term asset planning. The lack of structure created inefficiencies, reduced productivity, and put unnecessary strain on both staff and resources.

Click Maint Solution

After recognizing the need for a more proactive and organized approach, Smyrna First Baptist Church evaluated several CMMS platforms through web research and hands-on product trials. Click Maint stood out immediately for its balance of robust functionality and user-friendly design. The system’s focus on preventive maintenance scheduling, asset tracking, and reporting aligned closely with the church’s goals of improving efficiency and reducing unplanned downtime.

Because the church had no existing CMMS, the implementation process required building the database from the ground up. This included entering all facility locations, assets, maintenance procedures, warranties, parts information, and preventive maintenance schedules. While this was time-intensive, the Click Maint platform made the process manageable due to its intuitive layout and logical workflows. Much of the initial data entry was performed during the product trial, and the interface's clarity helped ensure accuracy and consistency.

Throughout onboarding, the Click Maint support team provided highly responsive, hands-on assistance. Whether the church needed guidance on structuring asset hierarchies, setting up PM schedules, or understanding best practices for workflow management, the support team provided timely, knowledgeable responses. This level of support helped the facilities team quickly gain confidence in the system and ensured that Click Maint was configured to deliver long-term value.

Once the system was fully implemented, the church immediately benefited from having a unified platform for generating, managing, and closing work orders; scheduling preventive maintenance; tracking costs; and reviewing KPIs. What had once been an informal and inconsistent process became organized, repeatable, and transparent. The system provided the structure needed to shift from reactive repairs to a proactive, lifecycle-focused maintenance strategy.

Outcomes and Benefits

Since adopting Click Maint, Smyrna First Baptist Church has experienced meaningful improvements in the reliability and efficiency of its maintenance operations. Over 90% of all work orders are now completed on time, providing a level of predictability and accountability that was impossible under the previous reactive system. The minority of delayed work orders is primarily attributed to external factors such as parts availability, rather than internal workflow issues.

The shift to preventive maintenance has reduced unexpected breakdowns and improved operational flow for church programs and activities. With stronger organization, improved compliance, and better documentation, the facilities team is now equipped to make more informed decisions about repairs, replacements, and long-term budgeting. One of the most notable benefits has been the successful adoption of a fully functional CMMS—a significant milestone for the organization. With extensive experience using various maintenance systems throughout their career, the facilities leader notes that Click Maint compares favorably to both proprietary and industry-leading CMMS tools used in larger facilities environments.