How BQE Water Centralized Maintenance Across Two Facilities with Click Maint
Company Size: 51-200 Employees
Industry: Water Treatment Plant
Location: Vancouver, British Columbia
Number of users: 12 full users and multiple requesters
Using Click Maint since: November 2025
About BQE Water
BQE Water is a leading provider of water treatment solutions for the mining, industrial, and resource sectors. The company specializes in water treatment, process design, commissioning and start-up, and operations and maintenance, helping customers improve environmental performance while maximizing operational efficiency.
By combining technical expertise with innovative treatment technologies, BQE Water delivers reliable solutions that address complex water management challenges around the world.
Operating across two facilities, BQE Water depends on reliable equipment and well-maintained infrastructure to support daily operations and deliver consistent service to its customers. From process equipment and mechanical systems to facility assets, equipment reliability is critical to minimizing downtime and maintaining safe, efficient operations.
As the organization continued to grow, BQE Water recognized the need for a more structured maintenance program that could improve asset management, standardize maintenance activities, and help the team move from reactive repairs toward a more proactive approach.
Maintenance Challenges
Before implementing Click Maint, BQE Water did not have a dedicated computerized maintenance management system. Maintenance activities were managed through spreadsheets, handwritten notes, and informal communication.
Repairs were typically completed only after equipment failed, creating a largely reactive, run-to-failure maintenance environment. Without a centralized system, planning ahead and consistently carrying out preventive maintenance was difficult.
Maintenance information was also spread across several different sources. Locating previous work orders, reviewing equipment history, or determining what work had already been completed on an asset often required additional time and effort.
As maintenance activity increased, keeping this information organized became even more challenging. The lack of easily accessible work order and maintenance history also made it harder for the team to identify recurring equipment issues and make informed preventive maintenance decisions.
BQE Water ultimately recognized that spreadsheets and manual processes were no longer sufficient. The team needed a centralized system that could preserve maintenance history, improve organization, and create the foundation for a more proactive maintenance program.
Why Click Maint?
BQE Water selected Click Maint because it offered the right combination of affordability, ease of use, and maintenance management functionality.
The team wanted a CMMS that could be implemented quickly without requiring extensive training, while still providing the core tools needed to better organize maintenance operations. Click Maint's intuitive interface and competitive pricing made it a strong fit.
Work order management, parts inventory management, and standard operating procedures for inspections and preventive maintenance have been particularly valuable to the team.
Bringing these functions together within one platform has allowed BQE Water to organize maintenance work more effectively, improve visibility into equipment maintenance, and standardize inspection and preventive maintenance processes. Information that was previously spread across spreadsheets and manual records is now centralized and readily accessible.
Implementation was straightforward, and Commissioning Manager Garrett Truckair described the onboarding experience as simply:
“Amazing.”
The Click Maint team provided responsive support throughout implementation, answering questions quickly and helping configure the system around BQE Water's requirements. The combination of an easy-to-use platform and responsive customer support helped the team transition quickly and begin getting value from the system almost immediately.
Outcomes and Benefits
Since implementing Click Maint, BQE Water has significantly improved how maintenance activities are managed across its two facilities.
Moving from a completely reactive maintenance approach to a centralized CMMS has given the team greater visibility into equipment, work orders, inventory, and maintenance history.
One of the biggest improvements has been the ability to better track and manage assets, helping the team reduce equipment downtime while improving overall maintenance organization.
Work orders are now documented in one centralized location, maintenance records are easier to access, and parts inventory can be tracked more effectively. Standard operating procedures for inspections and preventive maintenance have also brought greater consistency to maintenance activities and helped work get completed more efficiently.
Most importantly, BQE Water now has the tools and maintenance history needed to continue building a more proactive program. The transition from spreadsheets and reactive repairs to Click Maint has created a more structured and efficient approach to maintaining the equipment and infrastructure that support its operations.
“It’s very user friendly and Click Maint will go above and beyond to adapt to whatever changes you’d like in the software.”
Garrett Truckair
Commissioning Manager
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Leading the way to a better future for Maintenance and Reliability
Click Maint’s objective is to offer organizations a CMMS that’s simple and easy to implement so that users get value fast. Our goal is to eliminate a lot of the friction that companies face when implementing maintenance management software.
