Glossary

Quality Management Systems (QMS) are a set of processes, procedures, and tools used to ensure that products and services meet quality standards and customer requirements. They involve a systematic approach to managing quality that focuses on continuous improvement, customer satisfaction, and compliance with applicable regulations. QMS include quality planning, quality assurance, quality control, and quality improvement activities. Quality planning involves setting quality objectives and developing strategies to achieve them. Quality assurance involves monitoring and measuring processes to ensure they meet quality standards. Quality control involves inspecting and testing products and services to ensure they meet quality standards. Quality improvement activities involve identifying and implementing changes to improve quality. QMS are essential for organizations to ensure they are providing products and services that meet customer requirements and industry standards.